Hello Andrea,

Please go to Control Panel > Programs and Features > Turn Windows features on or off

Clear the check box for Microsoft .NET Framework 3.5.1 and then  click on OK.

After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1

Once done try to start the program again. If you get another crash report, please send it and keep me updated.

Many thanks!

Hi Claudio,

Thank you for your help, but I'm afraid it's still happening.  The report is as follows:

Description:

  A problem caused this program to stop interacting with Windows.

Problem signature:

  Problem Event Name: AppHangB1

  Application Name: WebSiteX5.exe

  Application Version: 10.0.8.35

  Application Timestamp: 51e66445

  Hang Signature: ec22

  Hang Type: 6144

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 2057

  Additional Hang Signature 1: ec22be231f6d24fc18927e1e5ff7404d

  Additional Hang Signature 2: df28

  Additional Hang Signature 3: df287361b819bdb10797c41c96153239

  Additional Hang Signature 4: ec22

  Additional Hang Signature 5: ec22be231f6d24fc18927e1e5ff7404d

  Additional Hang Signature 6: df28

  Additional Hang Signature 7: df287361b819bdb10797c41c96153239

Read our privacy statement online:

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If the online privacy statement is not available, please read our privacy statement offline:

C:\windows\system32\en-US\erofflps.txt

Hi Andrea, what version of Windows are you using? This may help others to narrow down the issue.

Hello Andrea,

It seems that another component is corrupt and I would like to ask you to try the advice described on following link on the first answer:

http://answers.microsoft.com/en-us/windows/forum/windows_vista-performance/windows-explorer-freezing-problem-event-name/0c136176-32dd-46e6-a1a9-e05d69d7e024?msgId=86b63870-993a-442e-a136-7e91d9073427

Please keep me updated.

Hi both,

It's Windows 7 that I'm using.  Claudio, I'm afraid the link is not available.

Thanks,

Andrea

Hello Andrea,

As first let's try to go again to Control Panel > Programs and Features > Turn Windows features on or off

But this time you need to uncheck and click ok and then activate again .NET 2.0

If this should still not help, try to start the computer in SAFE MODE to see if you still exprience the crash. If it's still crashing then try a to perform a Clean Boot: http://support.microsoft.com/kb/929135

Please keep me updated.

Hi Claudio,

There's no .NET 2.0 listed, the only .NET is Microsoft .NET Framework 3.5.1 which we've already done. I'll move on to the next two options.

Hi Claudio,

I've tried both now and still the same problem occurs.  Here's the error message when I started it in safe mode:

Problem signature:

  Problem Event Name: CLR20r3

  Problem Signature 01: websitex5.exe

  Problem Signature 02: 10.0.8.35

  Problem Signature 03: 51e66445

  Problem Signature 04: Atalasoft.dotImage

  Problem Signature 05: 9.0.2.43320

  Problem Signature 06: 4c7e7c20

  Problem Signature 07: f3d

  Problem Signature 08: 0

  Problem Signature 09: System.TypeInitialization

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 2057

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\windows\system32\en-US\erofflps.txt

Hello Andrea,

Please try to install the Visual C++ 2010 Redistributable Packagefrom following link:

http://www.microsoft.com/en-us/download/details.aspx?id=5555

Once done check if the same issue happens again.

Please keep me updated.

Hello Claudio,

Are you sure the "Website X5 V10" is working properly ?

when i try to insert a text in a page mean I GOT CRASH Report.

When i try to make a Shopping Cart I GOT CRASH Report.

what can i do ?

In Earlier version(V9) is really good for me. So Only i buy this. But still its not helps my needs.

I Try all of Your Comments, but Nothing happend for me. Please Help ME !

Hello Shankar,

Yes Version 10 is working properly. The issues usually depends on a corrupt .NET Framework installation.

Can you please open a new post where you write me the issues you experience and more infos about the crash so I can follow you better?

Many thanks!