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Adrian E.
Adrian E.
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Upgrade to v11.0 Professional  en

Автор: Adrian E.
Просмотрено 756, Подписчики 1, Размещенный 0  

5 months ago I purchased v10 Professional and now you launch v11.0. Am I not entitled to a free upgrade? The mail you sent out says "To keep your licence from version 10" but what does that mean because there is no explanation on your web site?

By the way, you might want to look at your web site in Firefox v32.0.3 because it is in a real mess. On the Support page most links are not clickable, you have black text on a dark background much of which is superimposed, the Contact Us link at the bottom of the page doesn't work, etc...

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Incomedia
Samantha M.
Incomedia

Hello Adrian!

You are entitled to have your upgrade with 65% OFF.  Once you have installed you will be able to use both your version 10 and 11 on the same computer at the same time if you like. Even if it is an upgrade you do not have to delete your previous version. 

We have uploaded our new website this morning therefore you probably have a cache problem. Please press CTRL+F5 on your keyboard to refresh it. 

Thank you for contacting us,
Samantha

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Размещено От Samantha M.