What is the error message that you receive?

are you able to take a screen shot and post it here?

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When you run the update from the update program will begin to download see picture downloads, but after some time downloading interrupts and program experience an error see figure error.

When I try to download the program from your website reports that the download will take 7 hours, but after a certain time the download is interrupted.

I have a similar problem, the program does not finish the upgrade, because "It was not possible to connect to the Internet or the Incomedia Server. This could be a temporary problem..."

The problem is that I cannot update my site, because the program at the start asks the key... and again the same message, so the program does not even start. What should I do?

The internet connection is of course ok, because I just downloded the newest version, but the verification of the key does not wotk... And this lasts at least for the last 2-3 weeks...

Lubos

I do not know why you offer upgrades when you can not download them, you are doing from users kidding? Finally expressed on this issue manufacturer.

My installation is already ok too, strange...

it works...

Lubos

Jiří, open your program, go for update, after the 1 click (hit next), the you should see your webx5 program running in the back, close that one (red X at the top) if windows show you a not respond screen, force the program to close.

that will not close your update. continue your update.

or

make sure yourx5 program is closed, right click on the program shortcut, choose properties, click on "open File location", inside that folder find "imUpdate", then double click on it.

if this post is the correct answer, please mark this answer as correct answer.

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Lubos, your windows firewall or any other other firewalls, are blocking your program. change the setting of your firewall.

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