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Michael S.
Michael S.
User

Why X5 Is Crashing So Much  en

Автор: Michael S.
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Crashed a few times since I purchased a few days ago but today it has crashed 6 times in 5 minute spans. I am using Windows 10, is this the issue?

Really appreciate any help with this as cannot do much.

Thank you.

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Paul M.
Paul M.
Moderator

Hello Michael,

Yes, there are currently some issues with certain configurations and installations of Windows 10, unfortunately.

It would be helpful if you could post the details of any crash report the next time one occurs.  This can often aid troubleshooting.

WebSite X5 runs on the Microsoft .NET framework and also makes use of Visual C++ run-time libraries.  If the integrity of either of these two components is compromised then issues can occur.  It would appear that Windows 10 updates are suspect, at the present moment.

Kind regards,

Paul

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Michael S.
Michael S.
User
Автор

Thanks Paul

How do I get the crash report for x5 if possible.

Thank you

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Размещено От Michael S.
Michael S.
Michael S.
User
Автор

Stopped crashing for now but if I get again I will let you know.

Thanks again.

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Размещено От Michael S.