Why X5 Is Crashing So Much
Author: Michael S.
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Crashed a few times since I purchased a few days ago but today it has crashed 6 times in 5 minute spans. I am using Windows 10, is this the issue?
Really appreciate any help with this as cannot do much.
Thank you.
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Hello Michael,
Yes, there are currently some issues with certain configurations and installations of Windows 10, unfortunately.
It would be helpful if you could post the details of any crash report the next time one occurs. This can often aid troubleshooting.
WebSite X5 runs on the Microsoft .NET framework and also makes use of Visual C++ run-time libraries. If the integrity of either of these two components is compromised then issues can occur. It would appear that Windows 10 updates are suspect, at the present moment.
Kind regards,
Paul
Author
Thanks Paul
How do I get the crash report for x5 if possible.
Thank you
Not all crashes will be accompanied by an error report, but some will produce messages like the ones shown as attachments in the following threads (for example):
https://helpcenter.websitex5.com/post/126754
https://helpcenter.websitex5.com/post/128404
If you can't get a screenshot then try if possible to copy any text 'details'.
Author
Stopped crashing for now but if I get again I will let you know.
Thanks again.