I do not receive a copy of the order from x5 v 12 what setting am I missing? 
Автор: John T.
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I have set up a shop with Website X5 version 12 at masonictradecards.co.uk
When a customer places an order the customer gets all the details of their order and method for paying, but I have no idea of what they have ordered as I do not receive a copy of their order.
Is there a setting that I have missed?
The details that the customers receives comes from the correct email address.
Gosh I need help!!
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You should have set an email adres in step4 -> shopping card -> sending order TAB
check if this is a correct adress (check also the sender order pulldown menu)
Also an option is to go to your admin panel and see if you have some information there about the shop order (you can also run a test there see that it is all green)
the admin panel password and login is found in x5 step4 acces management
you can reach your admin panel by adding /admin to your root website adress.
Автор
Thank you