X5 13 crashes after new installation 
Автор: Akram Najjar
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I just installed v13 to find that it launches X4 Pro which immediately crashes.
I ran X5 13 directly from program files and it crashed.
Please note that the same problem has happened to me whenever I've updated: from 9 to 10, 10 to 11 and 11 to 12.
I am eager to start using X5 Pro 13 so please provide me with a solution.
Thanks
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Sorry, I meant X5 Pro
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This is the error I get. Not much help. Please address this problem soon.
This could be another instance of a Lavasoft program on your computer causing X5 to crash before opening properly. Look at your list of installed programs and uninstall any Lavasoft program, then retry opening X5.
Hi Akram,
I thank you for your patience and apologise for making you wait.
At the moment our team is working on this high priority matter. We have already been informed about this issue because other users have had the same difficulties caused by an inappropriate feature setting, during the installation procedure.
We are working on it and will do what is best to help you solve this as soon as possible.
We apologise and kindly ask you to have a bit of patience.
We will of course inform you as soon as we have updates about this.
Please feel free to write back if you have anymore questions.
Thank you for understanding,
Samantha
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Hi Wayne
Just to keep the thread on track, I do not have any Lavasoft software installed. I hope the Incomedia team fix this as I am eager to use the new version.
Thanks
Hello Akram!
I perfectly understand and thank you for updating us.
Our team is working on it and I will tell you how to proceed as soon as I have news from them, I promise!
Thank you!
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Message to Wayne and Samatha:
1) Wayne: I followed your advice and searched for LAVASOFT. For some reason now known to me, I found an installation of WEB COMPANION on my PC. It could be bloatware. I removed it (with difficulty).
2) Samantha: I uninstalled X5 Pro 13 and re-installed it after step 1, and it went through, even updating with the recent update.
Thanks to both of you but I would be interested to know what your team is doing and what kind of error this was.
Akram
Hello Akram,
The following article may be relevant to your query:
https://helpcenter.websitex5.com/ru/post/157225
Kind regards,
Paul