Hello Baladis,

Which windows version are you using?

Please try following:

Open the windows start menu or press the Windows Key + R and search for cmd.exe and run it.

In the Command Prompt enter following command:

lodctr /R

Press enter and once it finishes try to install the program again.

Many thanks!

Unistall and install again....or install without unistall?

Windows 7 use

Just open now the Evolution 13....look at that! Can you help me?

Hello Baladis,

You have marked this thread as 'Correct'...  please undo this and mark it as 'Still not correct/This comment is not correct' so that it does not get overlooked.

Kind regards,

Paul

Explain to me pls....sent more details can do that!

I will send two screenshots...  click on whichever icon matches the one in the post you marked as 'Correct'...

Second screenshot...

You need to remove the tick/solved/correct status from this thread, in case the support team assume (understandably) that your problem is resolved.

Hello Baladis,

Sorry for the error. I meant once you followed the procedure to start again the program to see if then it works correctly.

Did you try to follow these steps?

Open the windows start menu or press the Windows Key + R and search for cmd.exe and run it.

In the Command Prompt enter following command:

lodctr /R

Press enter

Many thanks!

No work. I did it that. No work!

Hello Baladis,

Do you still receive the same error or while you where using this function you received and error like as example error 5?

If you received error 5 you will need to run the command prompt as administrator.

Try please also to install the visual C++ libraries you find under following links:

2010 - https://www.microsoft.com/en-us/download/details.aspx?id=5555
2012 - https://www.microsoft.com/en-us/download/details.aspx?id=30679
2013 - https://www.microsoft.com/en-us/download/details.aspx?id=40784
2015 - https://www.microsoft.com/en-us/download/details.aspx?id=48145

Choose to install the x86 and x64 versions and in case these are already present uninstall them and then install them by using the ones under the links above.

Please keep me updated and let me know the exact error message you receive in order to help you further.

Many thanks!

Install all links except the last -->2015 - https://www.microsoft.com/en-us/download/details.aspx?id=48145

The last link stuck! The program not work yet! The message error is appear too.

Hello Baladis,

What is the error message you receive?  Can you copy and paste the details here, or take a screenshot?

It is important to know the exact error involved, as per Claudio's instructions: