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Antonio L.
Antonio L.
User

Problem installing Website X5 Pro  en

Автор: Antonio L.
Просмотрено 2758, Подписчики 1, Размещенный 0  

the error message:

"please re-install the program"

"(cannot load Counter Name data because an invalid index" was read from the registry.)

I tried to re-install the program - same error message

What should I do next?

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15 Ответы - 1 Корректно
Regi Novemda R.
Regi Novemda R.
User

Reinstall your windows, bcause you install ilegal x5 before you buy original x5. 

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Размещено От Regi Novemda R.
Regi Novemda R.
Regi Novemda R.
User

Reinstall your windows, bcause you install ilegal x5 before you buy original x5. 

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Размещено От Regi Novemda R.
Antonio L.
Antonio L.
User
Автор

the problem seems to be with the updating of Libraries

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Размещено От Antonio L.
Antonio L.
Antonio L.
User
Автор

I ran "lodctr /R"...... no problem...... restarted computer, tried to run Website X5 Pro..... BUT the same problem occurred whilst updating libraries...

Website Pro version 12 continues to run well....

Should I do the re-installation from scratch again?  will this help?

Regards

Toni

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Размещено От Antonio L.
Paul M.
Paul M.
Moderator

Did you run at the command prompt as an 'administrator' in Windows (right-click on command prompt shortcut icon)?

Uninstalling and reinstalling can do no harm...  there is nothing to lose by trying it.

If you continue to experience difficulty then please let us know, and wait for the Incomedia support team to assist further (usually within 24/48 hours excluding weekends).

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Размещено От Paul M.
Antonio L.
Antonio L.
User
Автор

I am logged in as administrator... ran it and there were No Errors....  

interesting to note that the program size for Website X5 Pro version 12 is 547 MB but Version 13 is only 289 MB.... is this right?  I will unistall version 13 and will re-install it....

Regards

Toni

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Размещено От Antonio L.
Paul M.
Paul M.
Moderator

The underlying code was completely rewritten for version 13, and is now 64-bit compatible.  Yes, the setup file is smaller than version 12.

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Размещено От Paul M.
Antonio L.
Antonio L.
User
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hmmmmmmm....... not working out..... same problem after re-installing version 13.... :(

note that I also tried to run Website X5 Pro version 13 as administrator and still the problem persists...

how do I check that I ran the command prompt as administator?  the fact that it does not give me an error (error 5) indicates that it is not a problem... correct?

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Размещено От Antonio L.
Paul M.
Paul M.
Moderator

Did you right click on the cmd.exe shortcut icon and select 'Run as administrator' from the context menu?

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Размещено От Paul M.
Antonio L.
Antonio L.
User
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just tried it as administrator ..... ran for a while then gave me Error Code 2

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Размещено От Antonio L.
Antonio L.
Antonio L.
User
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tried again.... this time without the space between lodctr and /r and it was successful  so....

lodctr/r  is the way to do it!!!  (no spaces) -  It gave me a "Successfuly rebuilt..." message

Website X5 Pro version 13 is Working !!!!!! Hurray!

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Размещено От Antonio L.
Antonio L.
Antonio L.
User
Автор
Antonio L.
tried again.... this time without the space between lodctr and /r and it was successful  so.... lodctr/r  is the way to do it!!!  (no spaces) -  It gave me a "Successfuly rebuilt..." message Website X5 Pro version 13 is Working !!!!!! Hurray!

Thanks for your help Paul smile

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Размещено От Antonio L.
Paul M.
Paul M.
Moderator

You're welcome...  glad it's now working for you...  enjoy WebSite X5!

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Размещено От Paul M.