Problem installing Website X5 Pro 
Author: Antonio L.
Visited 2802,
Followers 1,
Shared 0
the error message:
"please re-install the program"
"(cannot load Counter Name data because an invalid index" was read from the registry.)
I tried to re-install the program - same error message
What should I do next?
Posted on the
Reinstall your windows, bcause you install ilegal x5 before you buy original x5.
Reinstall your windows, bcause you install ilegal x5 before you buy original x5.
Author
the problem seems to be with the updating of Libraries
Hello Antonio,
Please follow Simone's advice in this thread:
https://helpcenter.websitex5.com/en/post/156322
Kind regards,
Paul
Author
I ran "lodctr /R"...... no problem...... restarted computer, tried to run Website X5 Pro..... BUT the same problem occurred whilst updating libraries...
Website Pro version 12 continues to run well....
Should I do the re-installation from scratch again? will this help?
Regards
Toni
Did you run at the command prompt as an 'administrator' in Windows (right-click on command prompt shortcut icon)?
Uninstalling and reinstalling can do no harm... there is nothing to lose by trying it.
If you continue to experience difficulty then please let us know, and wait for the Incomedia support team to assist further (usually within 24/48 hours excluding weekends).
Author
I am logged in as administrator... ran it and there were No Errors....
interesting to note that the program size for Website X5 Pro version 12 is 547 MB but Version 13 is only 289 MB.... is this right? I will unistall version 13 and will re-install it....
Regards
Toni
The underlying code was completely rewritten for version 13, and is now 64-bit compatible. Yes, the setup file is smaller than version 12.
Author
hmmmmmmm....... not working out..... same problem after re-installing version 13.... :(
note that I also tried to run Website X5 Pro version 13 as administrator and still the problem persists...
how do I check that I ran the command prompt as administator? the fact that it does not give me an error (error 5) indicates that it is not a problem... correct?
Did you right click on the cmd.exe shortcut icon and select 'Run as administrator' from the context menu?
Author
just tried it as administrator ..... ran for a while then gave me Error Code 2
This thread might help you:
https://social.technet.microsoft.com/Forums/office/en-US/9b01e1a6-d872-4f28-9280-f35d6ca02a9f/lodctr-r-error-code-2?forum=w7itprogeneral
Author
tried again.... this time without the space between lodctr and /r and it was successful so....
lodctr/r is the way to do it!!! (no spaces) - It gave me a "Successfuly rebuilt..." message
Website X5 Pro version 13 is Working !!!!!! Hurray!
Author
Thanks for your help Paul
You're welcome... glad it's now working for you... enjoy WebSite X5!