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Jan L.
Jan L.
User

Installation problem Website X5 Professional 13  ru

Автор: Jan L.
Просмотрено 1647, Подписчики 2, Размещенный 0  

(https://helpcenter.websitex5.com/ru/post/156466) Hello I have the simmilar problem. I made an update to version 13. After that i have still the same error message (see attachement). 

Installation of Visuall C++ or repair tool didn´t help me.

I also tried comlettly uninstall the WS X5 and made a new 2013 ver. intallation with the same result. :-(

Thanks in advance for your support.

BR,

Jan

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Incomedia
Samantha M.
Incomedia

Hello Jan!

Thank you for contacting us. 
Could you please try to verify if there are any windows updates and in case install these and then reboot the computer?

Here is the procedure to repair the .NET frameworks:

  • Go to Control Panel > Programs and Features > Turn Windows features on or off
  • Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. Clear also the check box for Microsoft .NET Framework 4.6 and then click on OK. 

After Windows disables the feature, you will need to go back to re-enable Microsoft .NET Framework 3.5.1 and 4.6 , then click ok.

When you have completed this procedure, please test the program again and let me know if you manage to use it correctly.

Many thanks!

Samantha

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Размещено От Samantha M.
Jim M.
Jim M.
User

I did allrogram fixed ASAP the above and the program errors out just like before.  Someone needs to get this program fixed ASAP!

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Incomedia
Samantha M.
Incomedia

Hello Jim,

thank you for your time and patience. 

This morning we released a new beta version of the program that can fix the issues you are facing. 

Could you please subscribe to the beta channel ''beta.websitex5.com'' and install it?

Please let me know how you procede and if you manage to fix everything. 
Thank you so much for your collaboration.

Samantha

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Размещено От Samantha M.