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Bjorn Andreassen
Bjorn Andreassen
User

We'd like to remind you that 4 of your 4 credits expire shortly.  en

Автор: Bjorn Andreassen
Просмотрено 1682, Подписчики 1, Размещенный 0  

What is this? You can't delete something I paid for!

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6 Ответы - 1 Полезно
Incomedia
Samantha M.
Incomedia

Good morning Bjorn Are Andreassen,

thank you for contacting us. 
When you purchase credits, you have 1 year to use them or else they expire. I see that the 4 credits you mention, expire on 09/03/2017 so you still have a month's time to use them, you might find something interesting for you before that date! 

Wishing you a lovely day!
Samantha

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Размещено От Samantha M.
Andrzej K.
Andrzej K.
User

Yes, I also think it is not fair that pionts have validity time - I bought them and I would like to use them... but what do I should if there is nothing interesting to buy?

I think there are no tax rules or other regulations for such validity time so it is only decision of Incomedia to take money for free...

My example: object in 15 languages but no Polish and it is completly useless for me.

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Размещено От Andrzej K.
Incomedia
Samantha M.
Incomedia

Hello Andrzej,

I'm sorry that you are dissapointed. What object are you referring to exactly? If you send your request to our Staff, I'm sure that our Developers will consider it and I will be able to give you feedback about this. 

Thank you!
Samantha

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Размещено От Samantha M.
Andrzej K.
Andrzej K.
User

Flip clock - don't you remember that you promise to inform me when it will be avaiable in Polish? I am still waiting for about 10 minutes of your staff work to let me put Polish words by myself or add Polish language as 16th language...

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Размещено От Andrzej K.
Incomedia
Samantha M.
Incomedia

Hello Andrzej!

Yes, of course I remember, I thought you where reffering to another object. I have not informed you yet about this because I haven't had any updates on the release date, but I know that our staff has been working on it and it will be released as soon as possible. 
Thank you for understanding!
Samantha

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Размещено От Samantha M.
Incomedia
Samantha M.
Incomedia

Good morning Andrzej,

I'm very glad to inform you that we have released the ''Flip Clock'' object in Polish as well. You will be able to find the update in WebSite X5 when you open it. 
I hope this makes you happy!

Have a nice day!

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Размещено От Samantha M.