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Spring Produkties
Spring Produkties
User

Mail does not arrive in right format (only text)  en

Автор: Spring Produkties
Просмотрено 1384, Подписчики 1, Размещенный 0  

mails sent from site arrive not in graphical layout, but purely as text and with a lot of code (so not only the useful data) - cfr. printscreen attached

how can we solve this please ?

thanks in advance for you help

best regards,

Spring Produkties

PS : on another domain on the same server, with similar forms, we do not have that problem 

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4 Ответы - 1 Полезно
Andre E
Andre E
Moderator

This is probably caused by script language, you can set a lower script in step1 advanced settings -> data management, change the email script (best is 1 lower), upload and try again.

You can also test this in your admin panel.

http://help.websitex5.com/en/v13/pro/pannello_controllo.htm?zoom_highlightsub=admin%2Bpanel

the login is in x5 also in acces management (next to datamangement) login with your website adres and set /admin behind it. Then goto the test section. read the help for more info about the admin panel.

Goodluck.

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Размещено От Andre E
Incomedia
Elisa B.
Incomedia

Hi there, 

did you follow Andre's advice? Were you able to solve the issue?

If you still need help, please get back to us, I will be happy to help you further. Kind regards.

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Размещено От Elisa B.
Spring Produkties
Spring Produkties
User
Автор

Hello André and Elisa,

your advise was perfect. Just tried it and it works again now. Thx.

best regards,

Wim

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Размещено От Spring Produkties
Andre E
Andre E
Moderator

Great, thanks for letting us know.

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Размещено От Andre E