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Zoltan S.
Zoltan S.
User

Website X5 13 Pro can't start  en

Автор: Zoltan S.
Просмотрено 1961, Подписчики 1, Размещенный 0  

I use InComedia Website x5 13 Pro , and it worked fine till today, and I was satisfied.
But now at starting I get a message that Windows has an unknown problem and stops the program. So I can't use my projects and can't start a new one, Website x5 close the program.
Here is my message.

What to do?

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9 Ответы - 1 Полезно - 1 Корректно
Zoltan S.
Zoltan S.
User
Автор

Windows 10

I reinstalled Website x5 13 Pro, but the problem is the same.

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Размещено От Zoltan S.
Esahc ..
Esahc ..
Moderator

Zoltan, there is a new version just released, have you downloaded and tried that?

Are you using Win10, if so please ensure the PC/Laptop has been restarted recently.

If you check Windows update, has there been a recent update that may have been installed after the last time you successfully run WX5?

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Размещено От Esahc ..
Incomedia
Elisa B.
Incomedia

Hi Zoltan, 

please check on your Windows Control Panel if you can find a program called Lavasoft WebCompanion. If you can find it, please uninstall it and start the software again. 

Please let me know if there is anything I can do for you. Kind regards.

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Размещено От Elisa B.
Zoltan S.
Zoltan S.
User
Автор

I couldn't solve the problem.
Esahc... yes, that's the new version.
I'm using Win10 and I restarted several times.
Now I deleted the last Windows updates, but the problem still the same.

I worked with Website X5 13Pro a couple of weeks ago, and it was good.

Elisa B, Lavasoft Web Companion is not found on my computer.

I tried to see what kind of programs are running in that few seconds, but I've seen only easyredirect.exe

The answer the same: Windows close the program.

I'm so sad and tired... a 60 y old Hungarian poet, and not a pc guru.

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Размещено От Zoltan S.
Zoltan S.
Zoltan S.
User
Автор

Interesting: with the older versions of Website X5 (11, 12 evolution) no problem, I can start them.
But all of my works made by 13 Pro ...

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Размещено От Zoltan S.
Esahc ..
Esahc ..
Moderator

Zoltan, I did a web search and as far as I can tell easyredirect was last used in Windows Vista. In the absence of any other ideas, perhaps you could run malwarebytes or superantispyware or similar and verify there is no malware lurking.

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Размещено От Esahc ..
Incomedia
Elisa B.
Incomedia

Hi Zoltan, 

please try to reinstall the .Net Framework and Visual C++, then start the program again. Try also to disable your firewall and antivirus programs and to start the program as administrator. 

.Net Framework:

https://www.microsoft.com/en-US/download/details.aspx?id=49982

Visual C++:

2010 - https://www.microsoft.com/en-us/download/details.aspx?id=5555
2012 - https://www.microsoft.com/en-us/download/details.aspx?id=30679
2013 - https://www.microsoft.com/en-us/download/details.aspx?id=40784
2015 - https://www.microsoft.com/en-us/download/details.aspx?id=48145

Thank you, I wish you a lovely day.

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Размещено От Elisa B.
Zoltan S.
Zoltan S.
User
Автор

windows error reporting

A hibát okozó alkalmazás neve: CefSharp.BrowserSubprocess.exe, verzió: 47.0.3.0, időbélyeg: 0x56ce5c54
A hibát okozó modul neve: unknown, verzió: 0.0.0.0, időbélyeg: 0x00000000
Kivételkód: 0xc0000005
Hiba pozíciója: 0x00007ff7cb9bca12
A hibát okozó folyamat azonosítója: 0x1ce8
A hibát okozó alkalmazás indításának időpontja: 0x01d3015b4a7a7e4d
A hibát okozó alkalmazás elérési útja: C:\Program Files\WebSite X5 v13 - Professional\CefSharp.BrowserSubprocess.exe
A hibát okozó modul elérési útja: unknown
Jelentés azonosítója: ad402259-addf-4db2-8460-2bfddc54b6ad

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Размещено От Zoltan S.
Zoltan S.
Zoltan S.
User
Автор

Uhhhh.

Dear Elisa !
Finally I solved the problem.

With Farbar Recovery Scan Tool (FRST), as it was written in a former post!
Here:
https://helpcenter.websitex5.com/ru/post/157225

Thank You very much!
The wrong files were not from Lavasoft, but easyredirect.exe.
Method the same.

Good luck!

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Размещено От Zoltan S.