Hello Győző

Because of features that has disappeared, I also asked for a refund. INCOMEDIA told me to contact Cleverbridge. This is not correct. Cleverbridge answered this : cleverbridge does process orders and payments for INCOMEDIA, but they make all decisions regarding refunds for their products. They ask that all customers contact them directly for refund approval.

Requesting a refund is easy. Simply send them a message at:

***

Try to give as much detail as you can, that can speed up the approval process significantly. If your refund is approved,
INCOMEDIA will contact cleverbridge and we’ll get your money refunded as fast as we can.

I provided a mail with the reference I got from Cleverbridge in the invoice ( from the buying of ver. 13 ) and sent the mail to the address given.

Now I have got a message that the refund has been done and that I will get my money in a few days.

Hope you are helped by this.

Kind regards

John S.

Thanks your help!

Hello again

The system removes the mail addresses. here it is :

Register  (@)   incomedia  ( dot) eu

Kind regards

John S.

Ok, I sent the e-mail. How many days do they pay?

And hello again

Cleverbridge told me : 5 to 7 workdays.

That is from when they had the accept from INCOMEDIA.

Kind regards

John S.

It's starting to be funny. :)

I wrote to cleverbridge (in contact form) to refund. They replied that I write to Incomedia ( register (@) incomedi (dot) eu)

When I wrote to Incomedia they replied ( from sales (@) incomedia (dot) eu ) that I Write to CleverBridge (cs (@) cleverbridge (dot) eu).

It's a joke?