I installed the program but I keep getting the error message and it is closing

I want to get a refund What can I do

Do you’ve installed the latest version? On wich OS do you run X5?

Alper, as long as the purchase was within 30days, there will be no problem obtaining a refund.

However, if the program is getting an error and failing to start the problem could possibly be missing Windows components or a conflicting application. We have recently become aware that Reason Core Security is deleting a vital component because of a false positive - there is no chance that Reason Core is installed on your PC?

If you would like assistance in locating the problem, it would help us if you could provide a screen grab of the error message.

If you would like to discuss the reasons for your dissapointment, please list them here.

I just bought the program. I want to get a refund. there is no innovation in the program. i have website X5 13 pro. website X5 14 pro
I get repeated errors when I preview for 13 Same for 1 year. now version 14 pro same. I try mozilla preview and i try chrome everything error. and version 14 nothing. no innovation. i don't like it. please help me I want to get a refund. where do I send a message?

I just bought the program. I want to get a refund. there is no innovation in the program. i have website X5 13 pro. website X5 14 pro
I get repeated errors when I preview for 13 Same for 1 year. now version 14 pro same. I try mozilla preview and i try chrome everything error. and version 14 nothing. no innovation. i don't like it. please help me I want to get a refund. where do I send a message?

Dear Alper,

I am very sorry to read about this.

As you purchased the software just a few days ago, and as it includes 80 new features, I was wondering if you would like to give us the chance of helping you solve the issue you are experiencing. You will have 30 days from the purchase date for the money back guarantee , so maybe we can see if we can solve this matter together, what do you think about this?

If you want to, please provide me with more details about this issue, and please explain step by step what happens, also by attaching screenshots, which is very helpful.

I really hope you will give us this opportunity. Kind regards.