Rob, hopefully someone more knowledeable than me can assist is this continues to be an issue, but if you are running Win10 can you restart your PC. I had a similar unexplainable issue with an update pending restart. My only other suggestion would be to try temporarily disabling or uninstalling anti-virus, firewall, malware protection.

Good luck.

Thanks for the suggestion, but i'm running Win7 still.   I have restarted a few times over the past two days, i'll attempt to some of suggestions.   

Rob

Rob - if all the above fails, you might like to try

From an administrtator cmd prompt (right click cmd, run as admin)

In the dos box type ipconfig /flushdns and press enter.

Rob - this looks like a similar problem (sorry, might not be your PC).

https://helpcenter.websitex5.com/ru/post/191811

Thanks so very much!!   I believe it's an ISP provider, i switched to hotspot off my AT&T cell phone and it opened!!!

YES!!!   THanks for suggestions and help!!       I love this forum  :)

Rob

Dear Rob,

did you solve the issue? Can you please explain how? Did you follow these instructions: https://helpcenter.websitex5.com/ru/post/191811?

Thanks! Kind regards.

I'm having the same issues and none of the resoluations above solved my issue

Hi Nicole, 

I am sorry about this. Please create a separate support request about your issue, so we can provide you with the needed help. 

Thanks! Kind regards.

I have same issue,

Then tried to update windows 10, and i get no new update,

secondly; I used the flushdns commandline with admin rights, but i get the sama issue.

i did every things ..nothing happen..iused malwarebyet and manualy remove config.xml file..ver.11 working excellant so the problem with the software that ipurchase it..iam using ver.15.PROBLEM IN VER.15..PL HELP

thnx alot

Hi Abubakr, 

I already answered you at https://helpcenter.websitex5.com/ru/post/193402 you can follow that post to find the solution.
I ask you kindly to open only one post for question: It’s better for you, because you need to follow less posts, and also for the community, that can use better the internal search engine.

Thanks! Kind regards.