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Hugo W.
Hugo W.
User

I have version 13 of Web5x Pro and need to re-install after computer crashed. However the download link does not work.  en

Автор: Hugo W.
Просмотрено 1544, Подписчики 2, Размещенный 0  

When I get to the download option the link below returns errors that it cannot be found

http://static.incomedia.eu/websitex5.com/v13/wsx5_pro.exe?_ga=2.156287227.1741710355.1526616270-2075800631.1526616270

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8 Ответы
JiPeR 48
JiPeR 48
Moderator
Лучший пользователь месяца FR

Hi Hugo,

Go to your user profile, section Download:

Have fun,

J.P.

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Размещено От JiPeR 48
Hugo W.
Hugo W.
User
Автор

Hi Jiper

Thanks for your reply

I found the download page - see attachments but when clicking on the download link, I get the 'no found' message.

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Размещено От Hugo W.
Hugo W.
Hugo W.
User
Автор

here is the reply

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Размещено От Hugo W.
JiPeR 48
JiPeR 48
Moderator
Лучший пользователь месяца FR

Hi Hugo,

I've no problem to download V13 on my profile:

I report your problem to support.

J.P.

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Размещено От JiPeR 48
Andre E
Andre E
Moderator
Лучший пользователь месяца EN

firewall or something that stopts the download?

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Размещено От Andre E
Incomedia
Elisa B.
Incomedia

Hi Hugo, 

please disable your firewall and antivirus programs, then use another broswer to download your version. Please let me know if you can solve the issue. 

Kind regards.

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Размещено От Elisa B.
Hugo W.
Hugo W.
User
Автор

Elisa

Thanks. I was able to download the program from another machine (my laptop) connected to a different network than my desktop with no problem.

I suspect that the problem with my desktop is in my router. I will contact my ISP.

Regards

Hugo

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Размещено От Hugo W.
Andre E
Andre E
Moderator
Лучший пользователь месяца EN

Thanks for the feedback Hugo,

Glad that my and Elisa's post have helped resolving this.

Best Regards

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Размещено От Andre E