Hello Attila,

This can be a confusing and frustrating problem to attempt to resolve.  It can be difficult to track down the precise cause.

I believe your profile shows that you are entitled to upgrade to the very latest version of WebSite X5 (2019.2)  -  is there any reason why you are sticking with the older software?

The reason I ask is that updating the software can cure this issue.  See for example:

https://helpcenter.websitex5.com/ru/post/166128

The newer versions of WebSite X5 which you are entitled to download will be listed here:

Download WebSite X5

The older versions can have bugs and defects which have been resolved in later versions, so it would be sensible to try the newer versions first.

Kind regards,

Paul

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