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Marián Findrik
Marián Findrik
User

Unable to complete download.  pl

Автор: Marián Findrik
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Hello,
I bought a Dust Buster from Marketplace and I get an error message during installation: Unable to execute file in temporary directory.Setup aborted.Error 5. Access is denied.
The following message will appear: Unable to complete download.
I'm sending screenshots.Any idea?Is it possible to download a template as a project?

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4 Ответы
Paul M.
Paul M.
Moderator

Hello Marián,

Be sure to run WebSite X5 as an 'administrator' with elevated privileges.

If you are not sure how to do this then you can follow these example guides:

https://www.dummies.com/computers/operating-systems/windows-7/how-to-run-a-program-with-elevated-permissions/

https://www.digitalcitizen.life/how-run-programs-administrator-windows-7

You will probably find that this resolves your problem.

Kind regards,

Paul

Search the WebSite X5 Help Center (multilingual)

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Aleksej H.
Aleksej H.
Moderator
Лучший пользователь месяца RU

Hello.Temporarily try to disable your antivirus and firewall.

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Размещено От Aleksej H.
Marián Findrik
Marián Findrik
User
Автор

Problem solved... antivirus. Thanks

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Aleksej H.
Aleksej H.
Moderator
Лучший пользователь месяца RU

It's my pleasure.Add the program to antivirus exceptions.

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Размещено От Aleksej H.