Unable to complete download. 
Author: Marián Findrik
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Hello,
I bought a Dust Buster from Marketplace and I get an error message during installation: Unable to execute file in temporary directory.Setup aborted.Error 5. Access is denied.
The following message will appear: Unable to complete download.
I'm sending screenshots.Any idea?Is it possible to download a template as a project?
Posted on the
Hello Marián,
Be sure to run WebSite X5 as an 'administrator' with elevated privileges.
If you are not sure how to do this then you can follow these example guides:
https://www.dummies.com/computers/operating-systems/windows-7/how-to-run-a-program-with-elevated-permissions/
https://www.digitalcitizen.life/how-run-programs-administrator-windows-7
You will probably find that this resolves your problem.
Kind regards,
Paul
Search the WebSite X5 Help Center (multilingual)
Hello.Temporarily try to disable your antivirus and firewall.
Author
Problem solved... antivirus. Thanks
It's my pleasure.Add the program to antivirus exceptions.