WebSite X5Help Center

 
JOHN N.
JOHN N.
User

Purchased credits gave disappeared  en

Автор: JOHN N.
Просмотрено 883, Подписчики 1, Размещенный 0  

I ourchase creidts with the upgarde to EVO. Now that I am ready to download a new template the system tells me that I have no credits. I have never used the credits I purchase. WHat gives?

Размещено
3 Ответы - 1 Корректно
Aleksej H.
Aleksej H.
Moderator

Hello.I sent a request to the company's technical support service.Expect an answer from them here in the comments.


I think that this situation could be related to the date of purchase of the credits.If you bought them more than a year ago, then they could "burn out" (these are the conditions).

Читать больше
Размещено От Aleksej H.
Andrzej K.
Andrzej K.
User

You should activate them first - in this sytem go to My credits and put a code from the order.

Читать больше
Размещено От Andrzej K.