Hello Jebran,

Can you confirm that you have PHP (at least a minimum of version 7.1) installed on your web server?

WebSite X5 requires this for the features you specify to operate correctly:

WebSite X5 tech specs

Kind regards,

Paul

Search the WebSite X5 Help Center

yes paul i have allrady 7.3 version install in my server

In that case can you take a look at this thread and see if it helps you?

The solution worked for the user in question (clear cache on server and in browser).

No database support detected

hello paul  plz open the link https://jktour.webblink.net then any to page click than messeage is show No database support deected every page lock this this is my setting plz check whos my mistake plz help us thanks

same database add cpanel msqldatabase & same here

The database settings do look OK, assuming the password, etc. is correct, of course.

What version of MySQL is on your server?  It needs to be 5.7 or above.

Server version: 10.3.22-MariaDB-log-cll-lve -

Web server

• cpsrvd 11.86.0.16
• Database client version: libmysql - 5.6.43
• PHP extension: mysqli curl mbstring
• PHP version: 7.3.6

Unfortunately you need a minimum of MySQL 5.7, so you would need to start by upgrading that section of your server.  Your webhost might be able to help you.

MariaDB is not 'officially' supported.  You may be able to get it to work (I think a few people have), but Incomedia specify MySQL, and you will almost certainly find that MariaDB requires more configuration.

Also, you need to ensure that your server PHP supports MySQLi extensions...  again your webhost should be able to help you configure this if necessary.

Paul M. Moderator  thank you very much problem solved server side problem thanks

Great, thanks for letting us know, Jebran...  best wishes!