No Templates work with latest version of X5 Software 11/2020 
Автор: Steve C.
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I purchased the latest version of X5 along with credits to buy templates. However, I now find that none of the available templates work with the latest version (as of date 12/12/2020). The template info pages all state:
"Created with WebSite X5 Pro 2020.2"
and
"Uh-oh, your latest software version doesn't work with this."
What is the use of software which doesn't work with any of the Marketplace's templates?
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Hello.To try to answer this question, please ask it from an account that has a version of the program you are talking about. I don't see any licenses for Steve C.
Автор
Hi, and thank you for your reply. My apologies, my X5 Evo account is activated now. I was wanting to buy the template named INKMASTER. Kind regards, Steve
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Apologies - template is INK WORLD (Not INKMASTER).
Hello Steve,
The Ink World was created and designed for use with WebSite X5 2020 Pro, as opposed to Evo:
As you are using a more basic edition of WebSite X5 you need to look for templates which are specified as being compatible with Evo, such as the random example below:
I am sure that Incomedia will assist you in refunding the cost of the Ink World template if you have purchased it in error. Just open a private post to them if you so wish.
Kind regards,
Paul
Search the WebSite X5 Help Center
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Hi Paul, Thank you for your help. You suggested I open a 'private post' to Incomedia to discuss my enquiry. How do I open a private post to them please? Kind regards, Steve
"How do I open a private post to them please?" - just like you opened a public post.
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Thank you for your help.