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Marco Mencaroni
Marco Mencaroni
User

Generic error!- when I click to start  en

Автор: Marco Mencaroni
Просмотрено 456, Подписчики 1, Размещенный 0  

GENERIC ERROR!

Failed to compare two elements in the matrix.

I ask for help, because every time I try to import a project, I accuse this error and when I create a new one, the photos appear with the watermark as if it were a pirate license.

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7 Ответы
Andre E
Andre E
Moderator

goto top right pulldown next to your name and download latest version, then install that one and see if the error is gone. i am not sure just try it, maybe it helps.

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Размещено От Andre E
Marco Mencaroni
Marco Mencaroni
User
Автор

Hi André! I appreciate your suggestion, this was the first thing I did, in the sequence I restarted the machine, the error remains ...

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Andre E
Andre E
Moderator

does a new project give error's or is that one running good?

Do you have already tryed a backup? or the backup of x5 projects?

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Размещено От Andre E
Esahc ..
Esahc ..
Moderator

Marco, this is a very old version (perhaps time to upgrade? :-)

Here is an equally old post which appears to address the same issue

https://helpcenter.websitex5.com/ru/post/86065

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Размещено От Esahc ..
Marco Mencaroni
Marco Mencaroni
User
Автор

Hi Esahc! I performed the suggested procedures, even so, the error remains.
In the WebSite X5 v11 - Evolution folder, a TXT file was generated with the following message:

License: Error 202 - The file 'C: \ Users \ Marco \ AppData \ Local \ Incomedia \ WebSite X5 v11 - Evolution \ license.iwl' could not be found.
License: Error 102 (p: RION) - Not found

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Размещено От Marco Mencaroni
Marco Mencaroni
Marco Mencaroni
User
Автор

Hello Andre! In any project accuses this error, new, old, backup ...

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Размещено От Marco Mencaroni
Esahc ..
Esahc ..
Moderator

Marco, have a look in the same place but under the user admin. If the license.iwl file is there does copying it to the user Marco fix the problem?

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Размещено От Esahc ..