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Derek C.
Derek C.
User

License update  en

Автор: Derek C.
Просмотрено 461, Подписчики 1, Размещенный 0  

Hi I purchased a license update on the 20/3/21 and I cant register the subscription> How do I sort this?

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10 Ответы - 2 Полезно
Aleksej H.
Aleksej H.
Moderator
Лучший пользователь месяца EN

Hello. To do this, you need a license key. You can find it here. After that, run the program, enter this key and login and password from this site (helpcenter.websitex5.com).

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Размещено От Aleksej H.
Derek C.
Derek C.
User
Автор

Hi that the problem I have a License Extension Key purchased on the 20/3/21 but that page will not except the key?

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Размещено От Derek C.
Incomedia
Elisa B.
Incomedia

Hello there!

Thank you for getting in touch. 

I activated the code for you. 

Thanks! Kind regards.

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Размещено От Elisa B.
Derek C.
Derek C.
User
Автор

Mnay thanks much apreciated

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Размещено От Derek C.
Derek C.
Derek C.
User
Автор

Hi just one problem i can't find my projects. Where are they stored? 

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Размещено От Derek C.
Aleksej H.
Aleksej H.
Moderator
Лучший пользователь месяца EN

"Hi just one problem i can't find my projects. Where are they stored?" - by default in "My Documents -> Incomedia -> WebSite X5 - Professional".

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Размещено От Aleksej H.
Derek C.
Derek C.
User
Автор

Thats the problem they are not there. Its looks like the update has delited them!

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Размещено От Derek C.
Incomedia
Elisa B.
Incomedia

Hi Derek,

please don't worry, the program doesn't delete files on its own: please search on your PC for the project name and, once you find the project folder, copy the path it is stored on and paste it in the "Preferences" window of the program, which you can access by clicking on the icon of the software start page. 

Thanks! Kind regards.

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Размещено От Elisa B.
Derek C.
Derek C.
User
Автор

Having looked all morning I cannot find the current files. All I have is the files from Feburary

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Размещено От Derek C.
Incomedia
Stefano G.
Incomedia

Hello Derek

As mentioned by my colleague, the program doesn't delete files on its own. Also, it is not possible for the files to be reverted to a previous state so the files must either be there somewhere on the computer, or have been deleted by third-party software or manually by accident. As of now, the software just has no way of deleting project automatically, and updating the software won't even touch the project folders

Please look again in every folder where you might have stored those. Unless you can find the files you need, you will mandatorily be required to resume your work from the latest available copies of the projects

I apologize for not being able to help further than this, but thank you for your understanding

Stefano

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Размещено От Stefano G.