Hi that the problem I have a License Extension Key purchased on the 20/3/21 but that page will not except the key?

Hello there!

Thank you for getting in touch. 

I activated the code for you. 

Thanks! Kind regards.

Mnay thanks much apreciated

Hi just one problem i can't find my projects. Where are they stored? 

"Hi just one problem i can't find my projects. Where are they stored?" - by default in "My Documents -> Incomedia -> WebSite X5 - Professional".

Thats the problem they are not there. Its looks like the update has delited them!

Hi Derek,

please don't worry, the program doesn't delete files on its own: please search on your PC for the project name and, once you find the project folder, copy the path it is stored on and paste it in the "Preferences" window of the program, which you can access by clicking on the icon of the software start page. 

Thanks! Kind regards.

Hello Derek

As mentioned by my colleague, the program doesn't delete files on its own. Also, it is not possible for the files to be reverted to a previous state so the files must either be there somewhere on the computer, or have been deleted by third-party software or manually by accident. As of now, the software just has no way of deleting project automatically, and updating the software won't even touch the project folders

Please look again in every folder where you might have stored those. Unless you can find the files you need, you will mandatorily be required to resume your work from the latest available copies of the projects

I apologize for not being able to help further than this, but thank you for your understanding

Stefano