WebSite X5Help Center

 
Diane G.
Diane G.
User

Export Issues - I've been a Website user for years.  en

Автор: Diane G.
Просмотрено 960, Подписчики 1, Размещенный 0  

I've rarely had any problems over the past decade that I have used shopping cart, but the recent update has through me for a loop.  My FTP exports have always been speedy and complete until this week.  I check with my host and sent the problems I'm experienceing to him.   He suggested changing the FTP options, which finally allowed me to upload.  I was finally able to upload, but the shopping cart does not work.  futher attempts to export are timing out.  I went so far as to delete 3 catagories to see if that would help.   This is a very bad time of the year for my Website's shopping cart not to function correctly.  I'm up at 4am trying to export to see if helps but it didn't.

Размещено
2 Ответы - 1 Полезно - 1 Корректно
Esahc ..
Esahc ..
Moderator

Diane, can you temporarily disable of uninstall 3rd party av/malware/vpn/firewall as well as disable Windows Defender and Windows Firewall, reboot and test?

If it performs correctly you may get the option to create exception/s when you reinstate your protection and again reboot. I have experienced problems specifically with the Windows Firewall.

Читать больше
Размещено От Esahc ..
Diane G.
Diane G.
User
Автор

Thank you  - yes, temporarly turning off Windows Defender fixed the export problem, but not the Shopping Cart problem.  It still doesn't function (can not add items to cart)  I made sure my pop-up blocker is off.

Читать больше
Размещено От Diane G.