Hello Wojciech,
I am sorry about the issues.
Did you get any kind of error window when the software crashed during export? If this happens again and you see the option to do so, please send us a crash report so that we can check the details.
Regarding the images, I would like to check if I encounter the same slowdowns with the project, would you be able to provide a copy?
You can export it in Step 5 - Export, choosing Export the project to generate an IWZIP file.
You can then upload this file using WeTransfer.com or similar services (depending on its size) and then send a download link at sales @ incomedia.eu (without the spaces).
Thank you.

Eric

Hello Eric, no message during exporting files. The process just stop and nothing happens. I must return or shut down the programme.

Everything was fine until 2024.1 ;)

I will prepare the project to show you the problem.

Thank you,
Wojciech

Hello Eric,

I want to send you files of my project. How can I do it to keep it confidentional (not visible to others)?

Wojciech

Hello,
you can send the download link by e-mail at sales @ incomedia.eu (without spaces).
Thank you.

Eric

Hello Wojciech,
apologies for the wait, after you sent the project I wasn't able to test the situation as soon as I wished, with the project being fairly large.
I successfully exported the project with the latest version of the software during my test, so there may be a local component influencing the situation.
Do you have a different network available to attempt the export with it?

Eric

After the last update, I had the same problems that Eryk writes about. No error message appears, only suddenly when loading the page to the server, the process stops and stays forever...

Tak to również wygląda u mnie

I watched the process of uploading files to the server. It seems that unexpectedly, at various moments, all the files change their status to "uploading" and then the project saves and the program hangs. Unfortunately, I am no longer able to upload the entire project :(

I have exactly the same thing. The process stops abruptly, each time when copying a different file. I managed to export the files using another computer, from another network point - but this is not the solution to the problem.

I would like to point out that I did not have any problems exporting before updating the program to the latest version.

Hello Eric. How can we get the .zip file?

Wojciech

Hello,
it seems there was an error in attaching the file, here it is:

Hi. I am attaching the log files. 

Hi Adrian, 

I fear the attachment is missing. Please remember to save the files you want to attach in a .zip folder, so you can upload it here. 

Thanks! Kind regards.