Hi there, 

please check if under C:\Users\ The Admin username \AppData\Local\Incomedia\ there is a folder called WebSite X5 - Pro and if the licence.iwl file is inside this folder.

If this folder exists and the file is there, copy the folder and paste it under c:\Users\ Your Windows username \AppData\Local\Incomedia and then start the program.

Thanks! Kind regards. 

Hello,

I did this but the program is still asking to activate when I'm not connected to the internet. 

How do I fix this serious issue? Thanks in advance for any help on this 

Hi!

Does this happen also if you start the software as administrator?

Thanks!