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Dag J.
Dag J.
User

After update object is missing (animated box) and cannot be reinstalled.  en

Автор: Dag J.
Просмотрено 99, Подписчики 2, Размещенный 0  

The object is in my list but doesn´t work and I am requested to update or install.

See enclosed screenshot.

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6 Ответы
Incomedia
Eric C.
Incomedia

Hello Daj,
I am sorry about the inconvenience.
Could you please drag another instance of the object into the page's grid and check the situation afterwards?
I remain available.

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Размещено От Eric C.
Dag J.
Dag J.
User
Автор

Hi Eric,

All other objecs is working fine as far as I know. Only have problems with Animated Box.

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Размещено От Dag J.
Incomedia
Eric C.
Incomedia

Hello Dag,
have you tried what I mentioned?
In case there was a misunderstanding, I was referring to dragging another Animated Box from here to an empty space in the grid, as placing an object would ordinarily have it install and update if necessary.
I remain available.

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Dag J.
Dag J.
User
Автор

Hi again,

Yes, I have tried that with the same result.

Even tried on different pages.

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Размещено От Dag J.
Dag J.
Dag J.
User
Автор

I have also tried to reinstall the whole program Website X5-pro, but the same error code occurs.

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Размещено От Dag J.
Incomedia
Eric C.
Incomedia

Hello Dag,
please close WebSite X5, and go to this path on your computer: C:\Users\YourUsername\AppData\Local\Incomedia\WebSite X5 - Pro\PluginApps
In here, find and delete the folder named 20914175-bff1-418c-b34b-3e4b31366d3, which corresponds to the Animated Box object.
Then, open WebSite X5 again and try to open the object's settings or to drag it into the page's grid.
I remain available.

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Размещено От Eric C.