Hello Curtis,

is the issue related only with the email sent to the owner (you), do your customers get the confirmation email back?

could you provide me with the url of your site so I can test it?

Also please attach a screenshot of the tab "customer details" under the shopping cart section, thank you

Yes the customer recieves the confirm E-mail but I do not recieve an order E-mail

URL bethsquiltingquarters.com

Here is the screen shot.

Hello I am having exactly the same problem. The client receives  an e-mail but I do not receive it . I have tried sending two different e-mail addresses those is the user and the client.  The client receives and acknowledging e-mail every time but not me.

I have tried the three different script types in the preferences.  I have spoken to my hosting company and they are running PHP 5.25.  

My URL iswww.pcstraining.co.nz

 many thanks

 Ken

Hello Curis and Ken,

could you please look into your spam folder and see if the emails are there? sometimes it could happen, thank you.

hi there, my spam folder is clear, no emails in there.

I have tried every combination of Email POSt and GET with the three server scripts and all I can get is the client email not one to me.  Even tried different email addreses, no luck.

Really need some help on this one.  Have a great day...

Thanks

Ken

Hello Ken,

I see that you don't have the latest software version, please upgrade WebisteX5 and export again the whole site, hopefully this could solve the issue, thank you

i have checked my SPAM folder, no luck.

After updating the website software I still have the same E-mail issue.

Hello,

probably the issue is related with your hosting provider, it cannot support multiple email sending but just one every, say, 1 minute.

Another possibility is that it cannot support the email with attachment, so if it was your case, try to uncheck the CSV attachment option.

Finally, try to use another email, not from the same provider but a new one from another provider (ie gmail), sometimes providers delete automatically the email marked as spam.

Hope this helps

Has not worked yet. I do not understand, it worked perfectly fine in X5 version 8. But, now you have the new server scripting option in preferences and now no one gets their order E-mails. It is obviously a known issue with other users. Look at how many people are viewing the blog.  Is there any way we can keep the version 9 but, revert back to the E-mail functionality of version 8?

Hello Curtis,

may I ask you for your ftp connection so I can try tu upload a simple site myself and see what's going on with the email? 

you can mark this post as private from the box on the right sidebar so only you and me will see the ftp parameters.