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Steven P.
Steven P.
User

Videos not working  en

Автор: Steven P.
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Тэги: lmfa

Video Not working

Site working perfectly well but then videos not working after adobe flash update. Checked on another computer that had not done the update and video's work ok any suggestions

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Paul M.
Paul M.
Moderator

Hi Steven,

Can you give some more information...  are the videos refusing to play online, or in the preview, or both?

Which browser(s) are you using?

What operating system(s) are you using?

Have you tried refreshing your X5 project by clearing cache and cookies, deleting all files on the server, and reuploading your entire project to the server?

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Steven P.
Steven P.
User
Автор

Paul,The preview they work fine but once uploaded they refuse to play. Normally they say connecting as soon as the page has loaded but not getting anything.

Browser IE 10.0.0.5

OS Win 7 Home 64 Bit SP1

Yes Run CC Cleaner daily at the end of the day

I have other members of the Archery club complaining that the video's dont worl

www.lmfa.com.au

www.basslodge.com.auis owned by friend and he has the same problem

Have not updated daughters win XP for a month and the video's work OK

Have also put this problem to adobe as well as I have a abdoe account

Here is the report I sent them

Cheers

Steven

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Paul M.
Paul M.
Moderator

Hi Steven,

The video on the homepage at www.lmfa.com.au is in .avi format as opposed to Flash.  You will need to ensure you have the appropriate Windows Media plugin installed in your browser before it will play.

There have been some changes to the way Internet Explorer handles media files in version 10.

I strongly advise converting your media files to .mp4 as this will ensure greatest compatibility across the widest range of devices, not only desktop computers but also mobile phones and tablets.

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Размещено От Paul M.
Paul M.
Paul M.
Moderator

PS: I meant to also point out that .mp4 files are optimised for streaming, whereas your .avi file will require buffering before it will play in the browser, even if the relevant plugin is installed.

It would probably be best to embrace the new technology and make the switch to .mp4 now.

Kind regards,

Paul

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Steven P.
Steven P.
User
Автор

Paul,

Thanks for the advise I will try it this week and let you know.

I have also been on to adobe as it seems that other people have the same issue after updating adobe.

Cheers

Steven

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