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Maia G.
Maia G.
User

Product key requested every time I want to enter E10  en

Автор: Maia G.
Просмотрено 2037, Подписчики 2, Размещенный 0  
Тэги: e10,registration,x5

I have already completed my registration to E10. Now every time I want to access the programme, I am requested to re-enter my product key. How can I stop this?

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2 Ответы - 1 Полезно
Incomedia
Claudio D.
Incomedia

Hello Maia,

Can you please tell me what Windows version is on your computer?

Verify if under C:\Users\ The Admin username \AppData\Local\Incomedia\ is present a folder called WebSite X5 v10 - Evolution and if inside this folder the licence.iwl file is present.
If this folder exists and inside the file is present, copy the folder and paste it under c:\Users\ Your Windows username \AppData\Local\Incomedia and then start the program.

Please let me know if this helps.

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Maia G.
Maia G.
User
Автор

Dear Claudio,

That did the trick! Many thanks for your help.

FYI (in case this is of interest for you): The problem turned up with both Win7 Home Premium and Win8 Build 9200.

Thanks.

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Размещено От Maia G.