WebSite X5Help Center

 
Maia G.
Maia G.
User

Product key requested every time I want to enter E10  en

Auteur : Maia G.
Visité 2155, Followers 2, Partagé 0  
Mots-clés :: e10,registration,x5

I have already completed my registration to E10. Now every time I want to access the programme, I am requested to re-enter my product key. How can I stop this?

Posté le
2 RéPONSES - 1 UTILES
Incomedia
Claudio D.
Incomedia

Hello Maia,

Can you please tell me what Windows version is on your computer?

Verify if under C:\Users\ The Admin username \AppData\Local\Incomedia\ is present a folder called WebSite X5 v10 - Evolution and if inside this folder the licence.iwl file is present.
If this folder exists and inside the file is present, copy the folder and paste it under c:\Users\ Your Windows username \AppData\Local\Incomedia and then start the program.

Please let me know if this helps.

Lire plus
Posté le de Claudio D.
Maia G.
Maia G.
User
Auteur

Dear Claudio,

That did the trick! Many thanks for your help.

FYI (in case this is of interest for you): The problem turned up with both Win7 Home Premium and Win8 Build 9200.

Thanks.

Lire plus
Posté le de Maia G.