Templates that dont update or download
Autor: Chris S.
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For some reason these templates are unable to be updated or downloaded, some I cant use at all, I think they may be corrupted at the source.
Web Portal 23
Shop 19
Literature & Poetry 43
Music and Dance 7 and 8
Gepostet am
Hello Chris,
I have tested all the templates you refer to and all worked OK on my own installation with the exception of:
Literature and Poetry 43 - cannot be updated
Music and Dance 8 - not present/cannot be found
I will ask Incomedia to comment.
Please note that I have the Professional version, and this may account for some difference in our findings.
Kind regards,
Paul
Hi Chris!
I have checked all the templates out and I can see them and use them. Could you please eventually add screenshots of what you see please and tell me exactly what you did?
Thank you for testing Paul! What do you mean by ''cannot be updated''?
Thank you!
Samantha
Good morning Samantha,
You're welcome :)
I attach a screenshot which shows the error message I receive when highlighting the Literature and Poetry 43 template and clicking on the 'Update' icon in the toolbar.
Best regards,
Paul
Good morning Chris, Paul,
thank you for the updating me! :)
I just wanted to let you know that I have sent all this information to our experts and they are looking into it. I will suggest how to proceed as soon as possible.
Thank you!
Samantha
Hi!
I just wanted to let you know that you will now be able to download and update your templates in the template gallery. Feel free to test it and let me know if you have any questions!
Thanks,
Samantha
Autor
Ok, thanks, I will try it out and let you know how it goes for me.
Autor
Unfortunately nothing has changed for me, I am using Evo 11.
I went through all of them again, tried updating and downloading, It only happens to a few of the Highlighted templates.
Horizontal
Web Portal 23 - It is not possible to complete the download - Cant use
Shop 19 - It is not possible to complete the download - Cant use
Music and Dance 7 - It works but the footer is corrupted
Liturature and Poetry 43 - The template cannot be updated, do you want to continue - Can be used and seems normal
Vertical
Music and Dance 8 - It is not possible to complete the download - Cant use
Liturature and Poetry 44 - The template cannot be updated, do you want to continue - Can be used and seems normal
Thier is only three that I cant use, I suppose I can live without them.
Thanks for the information, Samantha.
Just to advise you, I continue to have an issue with the 'Literature & Poetry' Templates nos. 43 & 44.
There is no longer any warning message when clicking on the 'Update' icon in the toolbar. However, if I double-click on the template itself (to select it and use it) then the same warning message appears.
The template seems to load and work OK however, in spite of the message, just like Chris has found.
Hope that is somehow useful to you.
Also, could you tell me what the significance of the double arrow icon in the top-right corner of those templates is? To me it suggests that an update is available, yet it never disappears no matter how often I try to update and/or restart the program.
Much obliged Samantha,
Paul
Hi Chris, Paul,
I'm sorry about that. Our technical team has double checked and fixed it. Please try again when you like and give me feedback if possible.
Tha double arrow icon is displayed when there is an update. To proceed simply double click on it.
Thank you for helping us improve WebSite X5!
Samantha
It works fine now, Samantha
Thanks for sorting it!
Autor
Just about all working good now, just one small problem with Music and Dance 7 & 8 Footer picture is pointing to the wrong directory when I check in Modify Template.
It is pointing to C:\Users\Samantha\AppData...
I have attached a png of the error message.
Autor
I just looked into this a bit futher and can get to the directory via the other images, and the footer.png file is missing, hope this helps.
Hi Chris!
Ok, thank you for pointing this out. We will fix this asap and update the template.
I will inform you when when it's done.
Samantha
Hi Chris!
I wish to inform you that we have updated some of the templates in the WebSite X5 Gallery. Please feel free to pick the template you prefer and use it if you like.
Thank you!
Samantha
Autor
Thanks for the heads up Samantha, I will check it out next time I have X5 computer connected to the internet.