WebSite X5Help Center

 
Shelly N.
Shelly N.
User

Upload Issues  en

Autor: Shelly N.
Besucht 707, Followers 2, Geteilt 0  
Tags:: error,fail,upload

My website is oaklawnchogcom

I recently re-built this website with x5 evolution 11.  On first upload, there was an error on three files.  Don't know what kind, it just said "error".  I tried to upload again, but instead of letting me upload only the tree files, it wants me to upload the entire site again.  So, I tried that.  EVERY SINGLE FILE SHOWS "ERROR" and at the end, it says. "Error uploading site." 

So, I gave up on it that day, waited a week until I had something to actually update on the site, and tried again.  No luck.  Still every files shows "error" and nothing uploads at all.

There are screenshots attached.

Gepostet am
6 ANTWORTEN
Pcssa .
Pcssa .
Moderator

. . . its not a fault of x5 - your data for FTP-connection are incorrect; you have to check with your hosting provider (also where to upload) . . .

Mehr lesen
Gepostet am von Pcssa .
Shelly N.
Shelly N.
User
Autor

I don't see how that's possible since the login/FTP data hasn't changed since the first upload.  It worked then, uploading an entire website with many pages and mp3 files and pdf documents, etc..  It had an error on 3 files out of hundreds, and now won't upload at all.  But my FTP data hasn't changed since that time, and the FTP connection works fine, so how can it be my data?

Mehr lesen
Gepostet am von Shelly N.
Serg Linds
Serg Linds
User

ask your hosting provider.

and check permissions in firewall or antivirus software.

Mehr lesen
Gepostet am von Serg Linds
Shelly N.
Shelly N.
User
Autor

Understand that I am not trying to be difficult.   I trudy do not understand how, if the FTP connection takes effect, which it does, that it can be my hosting provider's issue.  All this is, is a copy-from-one-palce-to-another activity, and my hosting provider accepts the FTP connection.  It is active.  So how can they be stopping the upload of files.  I really don't understand.

Mehr lesen
Gepostet am von Shelly N.
Shelly N.
Shelly N.
User
Autor

Also, again, how can it be the firewall if the FTP connection takes place and is active.  Is the firewall going to stop a file but not the actual connection?

Mehr lesen
Gepostet am von Shelly N.
Shelly N.
Shelly N.
User
Autor

OK, so, I tried uploading the site with an outsite FTP client and found out that, as you suggested, it's my hosting service.  Appaently it seems my "unlimited" disk space is, in fact, limited.  So, a suggestion to the Website x5 people would be to perhaps expand the specificity of the error messages.  Sorry to have been a bother.

Mehr lesen
Gepostet am von Shelly N.