What do you want to know? Please provide details of your problem. What does not work according to your wishes?

JJ.

Have they downloaded the program from their profile here and re-installed? Is your Windows current with all updates? All drivers and hardware ok?

refer this video link what i am facing

https://www.youtube.com/watch?v=CefFN-TnYu4&feature=youtu.be

Hello HITESH M.,

Let's please continue only on one topic about the same issue:

https://helpcenter.websitex5.com/de/post/170119

The video you posted cannot be seen. Please verify it and in case add the correct link to the video on https://helpcenter.websitex5.com/de/post/170119

Many thanks!