WebSite X5Help Center

 
Brustureanu A.
Brustureanu A.
User

The program not working  en

Autor: Brustureanu A.
Besucht 1248, Followers 2, Geteilt 0  

Hello,

The program does not work again.The program opens and when I want to make a change the followinf message appears (see the atach). What could be the problem?

Thanks!

Gepostet am
16 ANTWORTEN - 1 NüTZLICH - 1 KORREKT
Esahc ..
Esahc ..
Moderator

Brustureanu

Did you do as the error message requested (send detasils to Incomedia)?

Also, does this error occur when opening other pages or on all pages after restoring project?

Mehr lesen
Gepostet am von Esahc ..
Brustureanu A.
Brustureanu A.
User
Autor

Yes, I sent the bug to the incomedia but I did not get any answer.

This error occurred after windows 10 updated

Mehr lesen
Gepostet am von Brustureanu A.
JJ. JUAG
JJ. JUAG
User

The dates in their error message can help solve the problem. Probably resulted in the update of Windoes following updates which are not executed.
See the details in the message for more information about your problem

JJ,

Mehr lesen
Gepostet am von JJ. JUAG
Incomedia
Claudio D.
Incomedia

Hello Brustureanu A.,

On this project did you use the google translate object and enabled the captcha function?

Please try to uninstall and reinstall the google translate object in the program also in a new project and disable also the captcha functionality on this project to check if then you get the same error message.

Let me also know which windows version you use.

Many thanks!

Mehr lesen
Gepostet am von Claudio D.
Brustureanu A.
Brustureanu A.
User
Autor

Helo Claudio,

I did not use any of these you mentioned. I can't make anything in project, because when a want to go to make a change, the program will stop.

I try to make a new project, and the problem is the same.

I use windows 10 Home.

Mehr lesen
Gepostet am von Brustureanu A.
Incomedia
Claudio D.
Incomedia

Hello Brustureanu A.,

Thank you for the informations.

Try please to repair the .NET Frameworks by following these steps:

Go to Control Panel > Programs and Features > Turn Windows features on or off
Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. Clear also the check box for Microsoft .NET Framework 4.6 and then click on OK.
After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1 and 4.6 and then click ok.

Once done test the program again and if you experience the same issue, proceed to reinstall WebSite X5 and then test it again.

Many thanks!

Mehr lesen
Gepostet am von Claudio D.
Brustureanu A.
Brustureanu A.
User
Autor

I did all the steps and unfortunately the error persists

Mehr lesen
Gepostet am von Brustureanu A.
JJ. JUAG
JJ. JUAG
User

The dates in their error message can help solve the problem.

Please give the Details from error message.

Facts are better then a roulette of answers.

JJ.

Mehr lesen
Gepostet am von JJ. JUAG
Incomedia
Riccardo P.
Incomedia

Hello Brustureanu ,

try to reinstall all Framewokr and c++ packages:

Framework 2.0:
http://www.microsoft.com/en-us/download/details.aspx?id=1639

Framework 2.5:
http://www.microsoft.com/en-us/download/details.aspx?id=16508

Framework 3.0:
http://www.microsoft.com/en-us/download/details.aspx?id=3005

Framework 3.5:
http://www.microsoft.com/en-us/download/details.aspx?id=21

Framework 4.0:
http://www.microsoft.com/en-us/download/details.aspx?id=17718

Framework 4.5:
https://www.microsoft.com/en-us/download/details.aspx?id=30653

Framework 4.5.2:
https://www.microsoft.com/en-us/download/details.aspx?id=42642

c++
2010 - https://www.microsoft.com/en-us/download/details.aspx?id=5555
2012 - https://www.microsoft.com/en-us/download/details.aspx?id=30679
2013 - https://www.microsoft.com/en-us/download/details.aspx?id=40784
2015 - https://www.microsoft.com/en-us/download/details.aspx?id=48145

if you don't solve use this procedure:

Please try using these tools from Microsoft, to test and repair the entire .net frameworks installed on your pc.
Download them from https://msdnshared.blob.core.windows.net/media/MSDNBlogsFS/prod.evol.blogs.msdn.com/CommunityServer.Components.PostAttachments/00/08/99/90/04/netfx_setupverifier_new_2015_12_18.zip then open the .zip file and start the netfx_setupverifier.exe. This will check if your .net frameworks are corrupted and if it finds any errors, you can restore them with this https://www.microsoft.com/en-us/download/details.aspx?id=30135 (seleziona NetFxRepairTool.exe e procedi al download) . If even this last tool is not able to fix the error there probably are ther issues in your system you need to check out.

Let me know.

Mehr lesen
Gepostet am von Riccardo P.
Brustureanu A.
Brustureanu A.
User
Autor

Still not working...frown

Mehr lesen
Gepostet am von Brustureanu A.
Incomedia
Riccardo P.
Incomedia

Hello Brustureanu,

Did you see an error message?If yes, can you attach a screenshot please?

Try also in another Pc so you can start using the program.

Mehr lesen
Gepostet am von Riccardo P.
Brustureanu A.
Brustureanu A.
User
Autor

In atach will find the print screen..

Mehr lesen
Gepostet am von Brustureanu A.
Brustureanu A.
Brustureanu A.
User
Autor

Error detail in atach

Mehr lesen
Gepostet am von Brustureanu A.
JJ. JUAG
JJ. JUAG
User

Könen Sie die Details aus der Fehlermeldung im ganzen markiern, kopieren und hier mit einfügen oder als zip anhängen. So besteht die Chance den Zustand zu sehen.

JJ.

Mehr lesen
Gepostet am von JJ. JUAG
Brustureanu A.
Brustureanu A.
User
Autor

It's working now... thank you for your help!

Mehr lesen
Gepostet am von Brustureanu A.