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John G.
John G.
User

Download wont open  en

Autor: John G.
Besucht 1997, Followers 1, Geteilt 0  

I had to wipe everything off my pc, and have been trying to reinstall my version from my downloads.

It downloads the software but it wont let me open it. It keeps saying that windows cant open this file and needs to know what program I want to use to open it.

When I click on use the web service to find the correct program  none of the ones listed are compatable.

Any ideas

John

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11 ANTWORTEN
Esahc ..
Esahc ..
Moderator

John, are you selecting the program from downloads in your profile? (your name, top right hand corner of this page in desktop view)

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Gepostet am von Esahc ..
Incomedia
Elisa B.
Incomedia

Hello John, 

please disable the firewall and antivirus programs before downloading the software from the "Download" section of your Help Center account. 

If you're still having difficulties despite that, please send me some screenshots to show me what happens. Thank you in advance. 

Kind regards.

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Gepostet am von Elisa B.
John G.
John G.
User
Autor

Hi Elisa

Sorry for the delay in my reply , will try that

John

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Gepostet am von John G.
John G.
John G.
User
Autor

Esahc

Yes

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Gepostet am von John G.
John G.
John G.
User
Autor

I shut down my firewall and antivirus and tried again with same result. I've downloaded the file a number of times and keep getting same result i.e. you can see in the screenshot. I select open and the 'checking security' message shows, followed by the screen flashing and then just left with the page as before.

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Gepostet am von John G.
Esahc ..
Esahc ..
Moderator

John, have you tried renaming the file wsx5_ev12.exe and then running it? If it works you may not have to wait until after the weekend :-)

You may have to "show file name extensions" in Windows Explorer to achieve this.

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Gepostet am von Esahc ..
John G.
John G.
User
Autor

Tried it , but screen flashes and nothing happens

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Gepostet am von John G.
Esahc ..
Esahc ..
Moderator

John, if you wish to contact me via my website contact form at www.esahc.com I can send you a link from dropbox.

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Gepostet am von Esahc ..
John G.
John G.
User
Autor

Thank you for your help , but I have sorted it.

I downloaded it again in Firefox, and it opened.

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Gepostet am von John G.
Esahc ..
Esahc ..
Moderator

John - which browser were you using before firefox?

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Gepostet am von Esahc ..
Incomedia
Elisa B.
Incomedia

Hi John, 

I'm happy to hear that you could solve the issue, this was probably due to some browser configurations. 

Thanks! I wish you a nice day.

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Gepostet am von Elisa B.