Website template import issues 
Autor: dennis P.
Besucht 2218,
Followers 1,
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Dear website x5
I have been unable to import free user template into my proffessional x5 -13 . I downloaded the file as winrar and i have been having issues importing the files and i don't the reasons to that. Please can you explain to me in full details what i need to do in order to import these templates easily without problem. why i can't import the downloaded files?
Gepostet am
It should be like here kindly discribed by Elisa:
https://helpcenter.websitex5.com/de/post/177269
can't you unrar this file and then import it? Where did you get it?
You can't import rar files, you need to extract the files to your desktop then import the iwzip file.
regards
jamie
Dear Dennis,
in order to import a Full Template you need to follow these steps:
Unfortunately, I cannot see any licence or credits here, so you should login with the correct account, otherwise you will not be able to purchase the template.
Thank you, I wish you a lovely day.