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Reju J.
Reju J.
User

Free 25 Credit Pack  en

Autor: Reju J.
Besucht 4372, Followers 2, Geteilt 0  

Hi, I just bought the Website X5 Professional v14. 

Cleverbridge reference number: 122829423

I had opted for the free 25 Credit Pack. But I have not received this after my purchase.
I only got Depositphos Box Gift. 

So kindly send me the free 25 Credit Pack. Thanks.

Gepostet am
6 ANTWORTEN
Reju J.
Reju J.
User
Autor

Hi.. please reply

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Gepostet am von Reju J.
Incomedia
Elisa B.
Incomedia

Hello Jacob,

thank you for your message.

I have checked your order and unfortunately the credits are not included, so probably you did not click on the "add" button. Don't worry, you can purchase them separately on our Marketplace: https://market.websitex5.com/en/credits

Thank you, I wish you a lovely day.

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Gepostet am von Elisa B.
Reju J.
Reju J.
User
Autor

That's sad. It looks like I have missed the opportunity for the free credits! Maybe you should not give the option to click on "add"? Why would anyone not want to include it? Even if someone does not need it, they can simply choose not use the free credits available in account. Yes, I know that I can always buy them separately, but I lost what should have been mine..

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Gepostet am von Reju J.
William J.
William J.
User

Hi Reju, just though I would add my tuppence worth. I Also purchased v14 and THOUGHT that the credit pack was free but on closer look I noticed that it was NOT FREE but discounted to approx £7.00 I had to add the credits at time of purchase and got them at the adervertised price ;-) I admit it did look like we were getting them for free but this was not the case. perhaps infomedia can confirm this.

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Gepostet am von William J.
Esahc ..
Esahc ..
Moderator

To the best of my knowledge Incomedia have offered discounted credits at least once a year

 If it was me I would sit and wait a while.

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Gepostet am von Esahc ..
Incomedia
Elisa B.
Incomedia

Dear Reju,

please consider that the credits were not free, but discounted. Anyway, I have reported your observation to the department in charge, so we can disscuss about how to make it more clear.

Thank you and please sorry for the inconvenience again. I wish you a lovely day.

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Gepostet am von Elisa B.