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james M.
james M.
User

Responsive setup  en

Autor: james M.
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I have a responsive site that I built with the demo version, now I bought the start version. When I imported my site, when you view my site on an iphone, the header and footer change according to screen size, BUT, the page content where I put a picture, it stays big and only shows a small corner in the screen. it reduces some, but not like the menu, the header and footer. Everything looks great on computer, and ipad, just not phone. References on here says to go into "template structure" which is not available on START. So how do i fix this? I would have thought that the simplest site in responsive mode would have adjusted this???

thanks for any suggestions!

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Esahc ..
Esahc ..
Moderator

James, could you provide a link to your site and advise which version of IOS your phone is running?

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james M.
james M.
User
Autor

seethisplacenow.com and my iphone is os 10.3.3

thank you

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Esahc ..
Esahc ..
Moderator

James, it looks great on my Nokia phone. I vaguely remember an issue with iPhones that specifically affects images. I will look thru posts or perhaps someone here will refresh my memory.

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Gepostet am von Esahc ..
Esahc ..
Esahc ..
Moderator

James, the post I was thinking of is https://helpcenter.websitex5.com/de/post/205072 but this should not affect your iphone version. Could you please check that your browser is fully up to date and perhaps try an alternate browser on your phone.

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Gepostet am von Esahc ..
james M.
james M.
User
Autor

hmm thanks, i downloaded firefox and it has the exact same problem on the iphone. Picture is MUCH larger than the header and footer sections. I read the reference matl you provided, unfortunately, i gathered the end result was that apple didnt support grid css??? It actually looks pretty good on my ipad, just the phone is way off. Any thing else i can try?

thanks for your persistance!!!

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Gepostet am von james M.
Esahc ..
Esahc ..
Moderator

James - I am out of ideas I am sorry. I have marked your post for attention by Incomedia in case they know of the issue.

Perhaps you could provide a screen shot of the iphone screen to enlighten those of us without an iphone (both portrait and landscape)?

Is there also an issue with the picture slideshow?

How have you placed the pic on the home page, is it a picture in a text object, an image in an image object or an image background in a cell? Assuming it is one of these, how about trying the techniques you didn't use (in case they work better).

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Gepostet am von Esahc ..
Incomedia
Stefano G.
Incomedia

Hi James.

Unfortunately, even though the iOS version 10.3.3 should officially support Grid CSS fully, it seems like it just isn't so.

Some functionality of Grid were still unavailable back then, and for this reason, Grid CSS-based websites, like the ones WebSiteX5 v17 builds, will most probably not look flawless on these devices. 

As you already noticed, in more updated iOS versions the issue is not there, but there is unfortunately no way around it for older devices.

As of now, v17 allows you to build website only for those browser which are still up to date, and Safari on iOS 10.3.3 is not, but is still an older version with no full support for this

Let me know if I can provide further information on this

Thank you

Stefano

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Gepostet am von Stefano G.
james M.
james M.
User
Autor

Stefano,

My iphone has the latest OS system apple offers. I dont know how it can be "older". I also downloaded the latest version of firefox, got the same thing. I have attached a pic, I had to take my fingers and shrink it down so you could see how bad it is.

thanks

James

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Esahc ..
Esahc ..
Moderator

James, I repeat the question I asked above.. . .

How have you placed the pic on the home page, is it a picture in a text object, an image in an image object or an image background in a cell? Assuming it is one of these, how about trying the techniques you didn't use.

and. . .

If the slideshow resizes correctly, why not place the slideshow on the home page with only one image and no transition?

If you would like to export the project (step 5) and the iwzip is small enough you could attach it here. If it is too big for here you could go to www.wetransfer.com upload it, generate a link and post it here. I would be happy to load it into Evolution and temporarily host it so you can check if the problem is actually caused by start version.

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Gepostet am von Esahc ..
Incomedia
Stefano G.
Incomedia

Hi James.

The information Esahc asked could be very useful in further understanding the issue, so I need to ask you if you're able to provide those here in order to better analyze the issue.

Unfortunately, even if a certain iPhone model cannot be further upgraded, it doesn't mean that its system is the latest available. In fact, older iPhone models won't be upgraded further than 10.3.3 which is the version you mentioned, and which unfortunately still didnt' fully support the technologies used by WebSiteX5 v17.

The newer models can now be upgraded to iOS 12, which is now the most recent iOS system available for Apple devices.

Keep me posted on the matter

Thank you

Stefano

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Gepostet am von Stefano G.