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Khalid Ahmad Termizi
Khalid Ahmad Termizi
User

Text Object Content (Text) Missing, Unable to edit  en

Autor: Khalid Ahmad Termizi
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Text Object Content (Text) Missing, Unable to edit. Nothing appear in content. Could be solved only by restarting W5. It happened quiet frequently after installing the latest updates 2019.3.9.

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16 ANTWORTEN - 1 KORREKT
Esahc ..
Esahc ..
Moderator

Khalid, are you using Win10 perhaps?

This has happened to me due to background updates, and whilst it is not frequent, in my case it occured also in other versions of WX5.

Please advise if this is a frequent problem rather than occasional.

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Gepostet am von Esahc ..
Khalid Ahmad Termizi
Khalid Ahmad Termizi
User
Autor

Yes i'm using Window 10. Happened at least once a day from my daily usage, especially the first time launching WX5 after PC shutted down. After restarting WX5 (not the PC) than everything will be back to normal. 

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Gepostet am von Khalid Ahmad Termizi
Esahc ..
Esahc ..
Moderator

Khalid, please go to step 5 and export project. This will create an iwzip file (complete backup).

Now reopen wx5 and select import and locate the iwzip. This will not overwrite the existing project.

If there are weak sectors on your hd this will mean the project is in a different place on the hd, and if there were any issues with the project then this export/import process has been known to fix them.

Good luck and please let us know if it fixed the problem or not.

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Gepostet am von Esahc ..
Aleksej H.
Aleksej H.
Moderator
Nutzer des Monats RU

Hello.Try temporarily disabling your antivirus and firewall, try updating the .NET Framework, try running the program as administrator.

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Gepostet am von Aleksej H.
Khalid Ahmad Termizi
Khalid Ahmad Termizi
User
Autor

Hi Esahc, after import the project the problem stilll occur..

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Gepostet am von Khalid Ahmad Termizi
Esahc ..
Esahc ..
Moderator

Khalid, it looks like the suggestions offered by Aleksej should be next :-)

(BTW does this problem occur at random, following a sequence of steps or only after a specific action? eg after preview)

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Gepostet am von Esahc ..
Claudio D.
Claudio D.
Moderator
Nutzer des Monats IT

@Khalid ...

try running Website as administrator

right click on icon, "run as administrator"

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Gepostet am von Claudio D.
Khalid Ahmad Termizi
Khalid Ahmad Termizi
User
Autor

Esahc, occur at random. as per just now, reoccur when I copy the text object and paste it in the same page. I'm now trying to run in administrator mode.

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Gepostet am von Khalid Ahmad Termizi
Khalid Ahmad Termizi
Khalid Ahmad Termizi
User
Autor

After running as administrator for few days it was ok. However now it reoccur. 

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Gepostet am von Khalid Ahmad Termizi
Khalid Ahmad Termizi
Khalid Ahmad Termizi
User
Autor

After running as administrator for few days it was ok. However now it reoccur. What i notice is that this normally only when i updated product in the shopping cart. The text will be missing right after.

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Gepostet am von Khalid Ahmad Termizi
Esahc ..
Esahc ..
Moderator

Khalid, when you preview, are you holding down the CTRL key?

Sometimes WX5 continues to update pages in the background and this function stops the program working reliably. Ctrl+Preview refreshes all pages before displaying the preview.

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Gepostet am von Esahc ..
Esahc ..
Esahc ..
Moderator

Khalid, it is interesting that you can reproduce this fault if you update the shopping cart (nobody else with this problem found a way to reliably recreate the problem when running as administrator). This may help identify the issue, I have asked Incomedia to assist.

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Gepostet am von Esahc ..
Incomedia
Stefano G.
Incomedia

Hello Khalid

I've attempted to proceed like you explained but it didn't trigger the issue like it did for you.

I must confirm that the developers are currently still working on this as to be able to fix it once and for all. 

For the moment, the procedure to reduce the number of occurrences is the following:

Shut the software down. 

Add it to the exceptions for both the antivirus and firewall

Restart the software as Administrator

I'll keep you posted here as soon as further news becomes available on this

Thank you

Stefano

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Gepostet am von Stefano G.
Incomedia
Stefano G.
Incomedia

Hello Khalid

I would like to inform you that an update is available for testing which addresses your issue, should you be part of the BETA program.

You can read more about it here in case you are not and wish to join:

http://beta.websitex5.com/

Keep in mind that this update will not be available should your license have expired for longer than 14 days now.

If you have the chance to test it out, please leave me a feedback here

Thank you

Stefano

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Gepostet am von Stefano G.
Khalid Ahmad Termizi
Khalid Ahmad Termizi
User
Autor

Hi Stefano, i had activated the BETA updates. Will let you know once tested. 

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Gepostet am von Khalid Ahmad Termizi
Khalid Ahmad Termizi
Khalid Ahmad Termizi
User
Autor

Hi Stefano after using the BETA updates for two weeks, the problem had not resurface.  Thanks

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Gepostet am von Khalid Ahmad Termizi