WebSite X5Help Center

 
Virgilio M.
Virgilio M.
User

Online control panel not able to log in  en

Autor: Virgilio M.
Besucht 1308, Followers 2, Geteilt 0  

I am not able to log in to the online control panel using administrator email and password. Has anyone had this problem?

Gepostet am
4 ANTWORTEN - 1 NüTZLICH
Andre E
Andre E
Moderator

Yes,

Remove cookies and eventualy history from your webbrowser.

Then refresh page and try again.

Mehr lesen
Gepostet am von Andre E
Virgilio M.
Virgilio M.
User
Autor

I have clear all cookies and browsing history and still getting error wrong username and/or password. (see attached picture)

Mehr lesen
Gepostet am von Virgilio M.
Virgilio M.
Virgilio M.
User
Autor

The user in the attached picture seems to have figure out the resolution, I also have IPAGE as my hosting company, but I don't know how to reach out to him to find solution can someone help

Mehr lesen
Gepostet am von Virgilio M.
Paul M.
Paul M.
Moderator

Hello Virgilio,

Simply do as the other user did...  explain the issue to iPage just like you have explained it to us.  Point them to this thread if need be.

If incorrect file permissions are restricting your use of your webspace then your host has a  responsibility to assist you in resolving the matter.

https://www.ipage.com/help/article/file-management-how-to-set-file-and-folder-permissions-using-file-manager

There is a link in the article above which will enable you to contact directly the relevant department of iPage support.

Kind regards,

Paul

Search the WebSite X5 Help Center

Mehr lesen
Gepostet am von Paul M.