Marketplace bought objects not installing after updating on websitex5 evo 
Autor: John C.
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I have purchased a credit pack in Market Place. I got the activation link code in my email. I went to " My Credits and installed the link and I got 25 credits valid. Then I purchased the Objects Accordion Text/FAQ which it states that it is "Active" I refreshed the in Step 4 under the Purchase Items and it is NOT refreshing, the item is not showing up. I even log out and log in back in the WebsiteX5 Evo and repeated the steps and still nothing is showing up.
Either A) I need to do another step...
Or B) there is a bug.
Or C) the items are not showing up immediately and I must wait longer?
What are your instructions or advice?
Thank you
PS. My license does not specify if it is Website X5 Evo 2020.2 or 2020.1
Gepostet am
Hello John,
In Step 4 click on the 'Manage' button to open the Object Management screen:
Look for the Accordion Text/FAQ Object in the 'Utility' section under 'Categories' on the left-hand side... then click on 'Install' as shown below:
Kind regards,
Paul
Search the WebSite X5 Help Center
Further installation instructions are available in the official WebSite X5 Guide:
Optional Objects: what they are and how to use them
Updating an Object is a different thing to installing an Object. You need to install each Object before you can use and/or update them.
Hello.Try restarting the program and installing the new object as Paul shown.
Autor
Hello Paul and Alesej,
For the record ( some way you probably already know this) But when I bought this two weeks ago, I did all these steps. And I even restarted the program and it did not show up. Believe me, I have been using WebsiteX5 for a while and I understand the basics... I went crazy. As of today, I updated again and converted my WebsiteX5 to version 2020.3.3, and when I did this today, it came out blank... I had to reboot it 2 more times and then it finally came out.
Paul and Alesej, even though I gave permission to have this posted on the forum to been seen by others, I was expecting a response as well to my personal email as a reminder that this has been answered.
As of today, I am going to request a refund of this product since there are other serious issues of the WebsiteX5 Evo that needs to look at with more care where I will explain this in detail.
I appreciate your prompt response in the forum, but I was expecting a formal answer as well to my email.
Regards,
John
I'm afraid neither Aleksej nor myself would have had any knowledge of any email, John. We are regular users just like yourself.
This forum is the official channel for WebSite X5 support, but if you specifically require a response from the Incomedia support team then it is best to set your post as 'Private' when messaging:
I'll send a request to Incomedia on your behalf now. Unfortunately their working hours do not extend over the weekend.
Hello John
I'm aware that you're currently discussing issue with a colleague via email
Please let me know here if the issue isn't solved there and I can provide further insight here
Thank you
Stefano