you can use preview onlly in x5 on your pc.

click preview then select phone viewport.

Bahadır, I assume you are trying to use the Mobile Preview

If this is not working the problem is in Windows unfortunately. It could be 3rd party firewall perhaps as part of an anti-virus/malware package and if so disabling or temporarily uninstalling may fix the problem.

Unfortunately I too experienced this same problem and I do not run any 3rd party software. After months of trying various fixes and searching in vane for a firewall setting that may be blocking access to the PC(even turning off the firewall did not fix it) I had a need to rebuild my PC. Following the new install of Windows10 (& a new SSHD) the mobile preview works seemlessly.

I am sorry, but I could never find the problem. Someone else here may have a less drastic solution?

Hello guys,

Good call Esahc!

It probably has something to do with the localhost (where the preview comes from) and getting it to your smartphone, some smartphones may not accept it why i don't know.

I don't use it, i take the preview smartphone on pc and work on that. 

There are just too many variables on the smartphone and sizes of display's with even same size and different resolutions that can just give a little different result and then there are also several browser companys, firewall's or virusscanners.....

So if it works it's fine, still it can be a different view on another almost similair phone's, getting into that makes life very difficult, trust x5 to give the best possible result. 

It is always good to check a few browser on pc and check smartphone view but i personally use pc view and if finished do a small check with my own phone in live connection. And from then on just trust x5......

Thank you very much for informing

No problem, have fun with the info.

:)

Hello All,

I have done something by mistake and now after clicking on Preview button I have white empty creen as a preview. 

Can you help me to fix that issue?

close page in x5, press ctrl buttun with preview and give it a bit of time.

If it does not work restart pc and x5 and try again as described above.

Thank you, Anfre E!

I have tried but doesn't help :(

Does it happen with a new project as well? Try that is this works try your own project again.

The project is new but the Preview option works fine till I press Mobile Preview option. Than something happens and stopped.

If you start the preview on mobile can you close the preview screen then?

If so close on mobile view and then try to restart with ctrl button pressed. this takes a little longer.

I have uninstalled and install W5 Pro again (last version). The final result is the same. Open new project, go to Preview and there is a white empty screen. Am not able to stop my antivirus (McAfee). Something happened with the antivirus when I clicked on Mobile Preview option and now I cannot continue with my project.

As additional coment I will add that U have no this problem with X5 Pro version 12. The Preview is working with the previus version.

Are you using the qr code for website view? Or do you use the preview on pc with smaller screen, this gives you also a good view of the phone preview.

if you use qr code, it could be the phone, internet (do you use same wifi channel?), or even pc (restart done?).

Hi Andre, I have tried everething :(

I have a laptop and additional monitor. It's the same on both.