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Bahadır  A.
Bahadır A.
User

Preview problem  en

Autor: Bahadır A.
Visitado 1000, Followers 2, Compartido 0  

hello incomedia

i have a problem with my website x5 , i dont know how can i explane the problem 

i can not preiew on my phone using by preview code 

i mean i want to preview on my site withaut publish 

the link is http://xxx.xxx.x.xxx:8080/index.html not working 

Publicado en
16 RESPUESTAS - 1 ÚTIL
Andre E
Andre E
Moderator

you can use preview onlly in x5 on your pc.

click preview then select phone viewport.

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Publicado en de Andre E
Esahc ..
Esahc ..
Moderator

Bahadır, I assume you are trying to use the Mobile Preview

If this is not working the problem is in Windows unfortunately. It could be 3rd party firewall perhaps as part of an anti-virus/malware package and if so disabling or temporarily uninstalling may fix the problem.

Unfortunately I too experienced this same problem and I do not run any 3rd party software. After months of trying various fixes and searching in vane for a firewall setting that may be blocking access to the PC(even turning off the firewall did not fix it) I had a need to rebuild my PC. Following the new install of Windows10 (& a new SSHD) the mobile preview works seemlessly.

I am sorry, but I could never find the problem. Someone else here may have a less drastic solution?

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Publicado en de Esahc ..
Andre E
Andre E
Moderator

Hello guys,

Good call Esahc!

It probably has something to do with the localhost (where the preview comes from) and getting it to your smartphone, some smartphones may not accept it why i don't know.

I don't use it, i take the preview smartphone on pc and work on that. 

There are just too many variables on the smartphone and sizes of display's with even same size and different resolutions that can just give a little different result and then there are also several browser companys, firewall's or virusscanners.....

So if it works it's fine, still it can be a different view on another almost similair phone's, getting into that makes life very difficult, trust x5 to give the best possible result. 

It is always good to check a few browser on pc and check smartphone view but i personally use pc view and if finished do a small check with my own phone in live connection. And from then on just trust x5......

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Publicado en de Andre E
Bahadır  A.
Bahadır A.
User
Autor

Thank you very much for informing

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Publicado en de Bahadır A.
Andre E
Andre E
Moderator

No problem, have fun with the info.

:)

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Publicado en de Andre E
Angel K.
Angel K.
User

Hello All,

I have done something by mistake and now after clicking on Preview button I have white empty creen as a preview. 

Can you help me to fix that issue?

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Publicado en de Angel K.
Andre E
Andre E
Moderator

close page in x5, press ctrl buttun with preview and give it a bit of time.

If it does not work restart pc and x5 and try again as described above.

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Angel K.
Angel K.
User

Thank you, Anfre E!

I have tried but doesn't help :(

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Publicado en de Angel K.
Andre E
Andre E
Moderator

Does it happen with a new project as well? Try that is this works try your own project again.

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Publicado en de Andre E
Angel K.
Angel K.
User

The project is new but the Preview option works fine till I press Mobile Preview option. Than something happens and stopped.

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Publicado en de Angel K.
Pál L.
Pál L.
User

After upgrading Windows 10, I also had this phenomenon twice. However, everything is OK on the localserver or the webserver. For the first time, not knowing why, it worked after turning off the antivirus (Avast). It could have been a coincidence, because next time it didn’t help anymore! For the second time, full garbage cleaning (Ashampoo WinOptimizer) and reinstallation helped because multiple UNINSTALL and reinstallations didn’t help either. undecided

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Publicado en de Pál L.
Andre E
Andre E
Moderator

If you start the preview on mobile can you close the preview screen then?

If so close on mobile view and then try to restart with ctrl button pressed. this takes a little longer.

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Publicado en de Andre E
Angel K.
Angel K.
User

I have uninstalled and install W5 Pro again (last version). The final result is the same. Open new project, go to Preview and there is a white empty screen. Am not able to stop my antivirus (McAfee). Something happened with the antivirus when I clicked on Mobile Preview option and now I cannot continue with my project.

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Publicado en de Angel K.
Angel K.
Angel K.
User

As additional coment I will add that U have no this problem with X5 Pro version 12. The Preview is working with the previus version.

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Publicado en de Angel K.
Andre E
Andre E
Moderator

Are you using the qr code for website view? Or do you use the preview on pc with smaller screen, this gives you also a good view of the phone preview.

if you use qr code, it could be the phone, internet (do you use same wifi channel?), or even pc (restart done?).

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Publicado en de Andre E
Angel K.
Angel K.
User

Hi Andre, I have tried everething :(

I have a laptop and additional monitor. It's the same on both. 

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Publicado en de Angel K.