Failure to change email addresses in Profile 
Autor: David Lang
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Followers 1,
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www.whickhamlibrary>co.uk
Sorry if I am approaching you in the wrong way, but I can not find a customer services address.
My problem is that I have just purchased some credit from your marketplace, but when I attempt to activate it in X5 it is using the old email address (which I am unable to change to the new one I set up in my profile, (***) some time ago.
So I am unable to benefit from the new objects.
I can only assume that the failure is within your system somewhere as I am not able to change this email address to my new one.
Hope you can help.
David Lang
Gepostet am
Have you checked if you can change this here? Top right next to your name pulldown -> change user profile. (can take a while)
Hi David!
Thank you for getting in touch.
You simply need to reinstall the software and activate it using the new e-mail address. This won't affect your projects, as they are stored on a different path, but if you want to you can first export them on Step 5 using the "Export the project" option, so to create a backup file.
Thanks! Kind regards.
Autor
OK thanks a bit messy but I got there.
Thanks
Elisa