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David Lang
David Lang
User

Failure to change email addresses in Profile  en

Author: David Lang
Visited 77, Followers 1, Shared 0  

www.whickhamlibrary>co.uk

Sorry if I am approaching you in the wrong way, but I can not find a customer services address.

My problem is that I have just purchased some credit from your marketplace, but when I attempt to activate it in X5 it is using the old email address (which I am unable to change to the new one I set up in my profile, (***) some time ago.

So I am unable to benefit from the new objects.

I can only assume that the failure is within your system somewhere as I am not able to change this email address to my new one.

Hope you can help.

David Lang

Posted on the
3 ANSWERS - 1 USEFUL
Andre E
Andre E
Moderator
Best User of the month EN

Have you checked if you can change this here? Top right next to your name pulldown -> change user profile. (can take a while)

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Posted on the from Andre E
Incomedia
Elisa B.
Incomedia

Hi David!

Thank you for getting in touch. 

You simply need to reinstall the software and activate it using the new e-mail address. This won't affect your projects, as they are stored on a different path, but if you want to you can first export them on Step 5 using the "Export the project" option, so to create a backup file. 

Thanks! Kind regards.

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Posted on the from Elisa B.
David Lang
David Lang
User
Author

OK thanks a bit messy but I got there.

Thanks

Elisa

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Posted on the from David Lang